Return Policy - Xfirellc Store

Shop Confidently and Safely with our Buyer Protection Program

At Xfirellc Store, we are dedicated to ensuring your satisfaction with every purchase. Our Buyer Protection Program provides you with peace of mind when shopping. Here's what you need to know:

Eligibility for Buyer Protection Program:
You're covered by our Buyer Protection Program if:

Your order doesn't match the item description, photos, or arrives damaged/shortage within 15 days from receiving the item(s).
Your item didn't arrive or was lost in transit within the guaranteed delivery window indicated on the order detail page.
This assurance extends alongside your consumer rights as granted by mandatory laws and regulations in the US.

How It Works:

Contact us: Should you encounter any issues with your order, select the order and click "contact us" to communicate the problem to the seller. Collaborate on potential solutions.
File a Return/Refund Request: Explain your reason for return to help us understand better. Please note, if the return is due to a change of mind, associated return shipping fees may apply.
Get Refunded: When your order is eligible for the Buyer Protection Program, you'll receive a refund for the applicable item(s). We will notify you once the refund has been processed.

Free Return:

No specific reason or justification is necessary, provided the item remains unused, undamaged, and is returned with its original packaging, safety seals, and labels intact.

Return Process for Large Orders and Overseas Territories:
For inquiries related to Free Return eligibility, please connect with the us before placing orders. Specific criteria apply to Large Orders and Overseas Territories within the US.

Service Scope:

Most items are eligible for free returns in the US, except for specific categories such as worn, washed, incomplete items, fresh & frozen food, underwear, adult products, customized items, and more. For a comprehensive list, refer to our Help Center and Terms and Conditions.

Statutory Rights:

Our policy aligns with your consumer rights under US law. These rights include warranties and return periods, such as the 2-year legal conformity warranty in certain states and a 14-day right to return in many instances.

Xfirellc Store is dedicated to providing an optimal shopping experience in the US market. Trust that our Buyer Protection Program has your interests safeguarded.

For further information, please consult our Help Center and comprehensive Terms and Conditions.